Domain Fraud
Unsolicited renewal offers from third parties
We would like to advise you of a business practice that is becoming common in the domain marketplace and which may result in you inadvertently transferring your domain business away from Apexhosting.
With increasing frequency, outside companies are making unsolicited offers directed towards our customers. It has been brought to our attention that these letters have been causing a great deal of confusion among our customers.
It is of the utmost importance that you ignore ALL communications regarding your domain name registrations except those sent directly from Apexhosting.
The Trick
A company will send a letter to you, either by email, or via the postal service, thanking you for registering or renewing your domain name. The letter will also invite you, in language that suggests a prior business relationship, to make some change to your domain, or to simply renew it, which will result in the name being transferred away from Apexhosting and to the new company.
Protecting Your Domain Name Registration
We recommend taking the following steps to ensure that you aren't inadvertently deceived by these solicitations:
1) Ignore communication regarding your domain that is not from Apexhosting
2) Report any incidents to us directly at dnsadmin@apexhosting.ca.
3) Send us a sample of any solicitation letters as evidence. You can fax us at 1-800-979-9587 attention DNS Admin.
Additionally, the following resources can be used to help combat these practices:
In the United States:
Report your incident at the United States Postal Inspection Service On-line Complaints web site.
You can also complete the PDF Form
and send the completed report to your Postmaster or mail to:
INSPECTION SERVICE SUPPORT GROUP
222 S RIVERSIDE PLAZA STE 1250
CHICAGO IL 60606-6100
In Canada:
Businesses and consumers who believe they have been misled should contact the Competition Bureau toll free at 1-800-348-5358 or visit their web site located at: www.competition.ic.gc.ca
Report your incident using the Competition Bureau On-line Complaints form here: http://strategis.ic.gc.ca/SSG/ct02442e.html
Review the latest information at the The RCMP website which can be found at: http://www.rcmp.ca/scams/bfraud_e.htm
If you have already made a payment, we suggest contacting your bank or credit card company regarding your options of having payment stopped or reversed.
Major Credit Card Company Contact Numbers: Visa Global Customer Assistance: 1-800-847-2911 Mastercard USA: 1-800-MC-ASSIST (1-800-622-7747) Mastercard Canada: 1-800-307-7309 American Express: 1-800-528-4800
We regret that this notice is necessary, but feel it is important to notify our clients of this issue. If you have any questions regarding this or any other issue, please do
