General FAQ

NO! ApexHosting.ca has no setup fees whatsoever.

There is 7% GST on Canadian ApexHosting.ca hosting accounts.

ApexHosting.ca knows what it's like to be a start-up with a tight budget. We believe that you should get value added services at an affordable price.

Domain Name Registrations and monthly hosting packages require a credit card. You can pay by check or money order if you sign up for an annual hosting account.

Checks and money orders should be made payable to our parent company RPM TECH:

RPM TECH
1 Yonge St. Suite 1801
Toronto, ON
Canada

We will automatically bill your credit card every month. If it is declined, we will email you and ask you to provide new credit card information.

You will be billed on the same day every month, according to the day you signed up. For example, if you sign up on the 15th of the month, your credit card will be charged on the 15th of every month.

Although we'd like to stress that through our encrypted SSL connection your credit card information is completely safe, we understand that some people prefer to give this information over the phone or fax. If this is the case, please feel free to contact our sales department at 1-800-266-4881.

You pay for the hosting package you choose, either monthly or annually. If you register a new domain, you are charged for that as well. Your total is your hosting package + your new domain name. That's it! No hidden fees! You will own that domain even if you decide to host it somewhere else in the future. Please review our Terms and Conditions for more information. If you transfer your domain from another hosting provider, there's no extra charge; all you pay for is your hosting package.

When you sign up for a hosting account, you will immediately have access to our WebsiteOS. You will also be given FTP access, so you can begin uploading your site. You will receive emailed instructions on how to login to your WebsiteOS, how to configure your new EasyMail accounts and how to use FTP. If your domain is a new registration, it usually takes 24-48hrs for DNS propagation. This is the time it takes for your domain to be visible on the Internet. If you transfer an existing site to our servers, the registrar can take up to 3-5 days to make the necessary modifications.

Send your new contact info to accounts@apexhosting.ca, or contact your sales representative by phone or email.

To upgrade your package, log into the WebsiteOS and choose the "Upgrade" feature. You can also contact our sales department by email: sales@apexhosting.ca and request call back or email response. Any payments you have already made will be credited toward your new plan. There is no charge for upgrading or downgrading.

To upgrade your package, log into the WebsiteOS and choose the "Upgrade" feature. You can also contact our sales department by email: sales@apexhosting.ca and request call back or email response. Any payments you have already made will be credited toward your new plan. There is no charge for upgrading or downgrading.

Of course! Extra mb's of space cost US$5/50mb or CDN$7.50/50mb. Please contact our sales department by email, sales@apexhosting.ca.

Definitely! Extra accounts are available at a reasonable cost. Go to EasyMail or contact our sales department by email, sales@apexhosting.ca.

You will be contacted by email or by phone if you exceed your bandwidth transfer for the month.

Yes, we will redirect your additional domains to point to your main domain at a reasonable cost. All domains must be hosted or parked on our servers. For example, if you own yourcompany.com, .net, and .org, and yourcompany.com is your main site, we can point your .net and .org domain names to yourcompany.com. No matter which domain your customers type, they will be directed to your site.