Support

Apex Hosting provides a number of ways to help you with your web site through Self-Help tools and Assisted Help via 24/7/365 LIVE Technical Support.

Technical Support

Self Help

Our WebsiteOS Control Panel provides easy to access help with every application. The detailed application help menu is accessible by clicking on the "?"on the top right corner of each application within WebsiteOS. View WebsiteOS Control Panel Demo.
The WebsiteOS platform provides access to technical support files. It's simple to use with a searchable database of terms and topics to help you find the answers you need. View WebsiteOS Help.
In addition we have put together an extensive Frequently Asked Question section (FAQ section) for answers to the most commonly asked questions. View General FAQ.
If you need some help Getting Started with your website, configuring your email client or you have some questions about the service and tools we provide. View General Help
WebMail is a multi-featured, customisable, browser independent email system. Some of WebMail's many features include: contact list, daily schedule, to do list, spell checker and web bookmarks. WebMail can be accessed from any location with access to the Internet and a web browser. View Webmail Demo
For help using our Webmail, click on “Help” button and see our files on Webmail Help

Assisted Help

Apex Hosting provides highly trained support staff available 24 hrs/day, 7 days/week. Our goal is to resolve all issues during the first contact. Issues that are not resolved within the first contact are escalated to the next tier of support. Escalations are routed to the best team to handle the specific issue. We will also assign you a ticket number from our Ticketing system so that we can track all issues and problems.

Phone: 1-800-266-4881
Chat: Live Chat Support
Email: click here

Sales Support

Sales

Sales and billing support hours are from Monday to Friday 9am to 5pm. Excluding Public Holidays.

Email: click here